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Learn how ITSM / ITIL can empower your IT organization now
Print your own ITSM / ITIL course catalog
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IMPORTANT UPDATES

May 28: "ITIL Expert", other designations now official
May 23: Official v3 Intermediate Release Schedule

HP Education ITIL v3 and v3 Courses

Select a certification level or topic area to see the associated courses:
»  Complete ITSM / ITIL Course Curriculum » Curriculum path
»  ITIL v2/v3 Foundation and Foundation Bridge » Curriculum path
»  ITIL v2 Practitioner » Curriculum path
»  ITIL v2 Service Manager and v3 Managers Bridge » Curriculum path
» ITIL V3 Capability and Life Cycle » Curriculum path
»  Related topics » Curriculum path

Read about our popular ITSM simulation, included in our ITIL Foundations and awareness courses.
 

Are ITIL v2 Practitioner & Service Manager Training Obsolete?

Most assuredly not. HP Education is frequently asked this question specifically about ITILv2 Practitioner and Service Manager courses and certifications. More...

v2-to-v3 Training Roadmaps / Recommendations

Planning on achieving ITIL Expert status? Find helpful information here about which v2 and v3 courses you should take based on your current certification level.

Training and Certification FAQs

 
»  General ITIL Certification
»  Practitioner ITIL Certification
»  Service Manager Certification
»  ITIL v3 Training FAQs

ITIL/ITSM Course Delivery Methods

»  ILT - Instructor-led training, attend at an HP Education center
»  OST - Onsite dedicated training, group training at your site or ours
»  RAIL - Remotely assisted instructional learning, attend from your office or home
»  WBT - Web-based training, attend from your office or home (online)

Why HP for your ITIL training needs?

ITIL authorship. World-class ITSM simulation. Global presence. And more.... And, HP Education's team now includes 32 instructors with ITIL Expert (v3) certification.

Related Links

»  Official ITIL website
»  Official ITIL v3 Qualification Scheme [PDF]

HP @ ITSM Events

See HP at these events:
»  HP Software Universe, June 17-19, Las Vegas
»  HP Technology Forum, June 16-19, Las Vegas

BusinessAnalysisWorld Symposium Series:
»  June 9-10, Denver
»  June 16-17, Minneapolis
 
»  itSMF Fusion 2008, Sep 7-13, San Francisco

Whitepapers, Reports, Webcasts

»  HP Software Web Events
»  Special HP Report - Get Ready for ITIL v3
»  Whitepaper: ITIL v3: Get ready for the next chapter in service management
»  Webcast: Straight talk from an ITIL v3 Author
»  Whitepaper: ITSM: It's about managing change
»  HP Software Web Events

Software and Services

»  Learn where to start with ITSM with HP's ITSM Assessment Services
»  Software training: Service Manager 7.x, Service Center6.x, and Service Desk 5.x
 
ITIL v2/v3 Foundation and Foundation Bridge
ITILv2
Best Seller! ITIL Foundation for IT Service Management (based on ITIL V2) H1846S ILT
OST
Schedule
  ITIL Foundation Online U8644AAE WBT
Free! ITIL Foundation Online Demonstration and Evaluation course     WBT  
  ITIL Foundations Online - "Ask the Expert" UC392AAE WBT
  Foundation certificate in IT Service Management exam U3268S ILT
OST
Schedule
ITILv3
Best Seller! ITIL v3 Foundation for IT Service Management   HF421S ILT
OST
Schedule
Best Seller! ITIL v3 foundation bridging course HE785S RAIL
ILT
OST
Schedule
  Foundation certificate in IT Service Management exam U3268S ILT
OST
Schedule
  Curriculum Path
ITIL v2/v3 Awareness and ExecutiveOverview
ITILv2
  ITIL for executives (v2, ˝ day) UA579X OST
  HP high performance ITSM / ITIL simulation (v2, ˝ day) H6873S ILT
OST
Schedule
  ITIL Service Management awareness (v2, 1 day, lecture and simulation) UA580X OST  
  HP high performance ITSM / ITIL simulation (v2, 1 day) U8623X OST
  ITIL Awareness (v2) UC400AAE WBT
ITILv3
  ITIL V3 for executives (˝ day) HF411X OST
  Race to results Service Management Simulation (v3,  ½ day) HF414S ILT
OST
Schedule
  ITIL V3 Service Management awareness (v3, 1 day) HF412S ILT
OST
Schedule
  Race to results Service Management Simulation (v3, 1 day) HF415S ILT
OST
Schedule
  HP Ed ITIL Version 3 Overview (˝ day, requires v2 knowledge) HE784S ILT
OST
Schedule
  Curriculum Path
ITIL v2 Practitioner
Best Seller! ITIL Practitioner - Support and restore (IPSR) UA575S ILT
OST
Schedule
Best Seller! ITIL Practitioner release & control (change, configuration & release management) UA576S ILT
OST
Schedule
Best Seller! ITIL Practitioner: agree and define (service level and financial management) HE632S ILT
OST
Schedule
Best Seller! ITIL Practitioner plan and improve (capacity, availability, and continuity management) HF536S ILT
OST
Schedule
  ITIL Practitioner exam U5450S ILT
OST
Schedule
  Curriculum Path
ITIL v2 Service Manager and v3 Managers Bridge
New! ITIL V3 Managers Bridge HF436S ILT
OST
Schedule
Best Seller! Manager's course in IT Service Management: Service Delivery U8688S ILT
OST
Schedule
Best Seller! Manager's course in IT Service Management: Service Support U8687S ILT
OST
Schedule
  ITIL Service Manager two day exam preparation H8990S RAIL
OST
Schedule
  Manager's certificate Service Support exam U3269S ILT
OST
Schedule
  Manager's certificate Service Delivery exam U3270S ILT
OST
Schedule
  Curriculum Path
ITIL V3 Capability and Life Cycle
New! Operational Support and Analysis (ITIL V3) HF428S ILT
OST
Schedule
New! Release, Control and Validation HF429S ILT
OST
Schedule
New! Service Transition (ITIL V3) HF439S ILT
OST
Schedule
New! Service Operation (ITIL V3) HF440S ILT
OST
Schedule
  Curriculum Path
Related Topics
  Implementing IT service management UC412S ILT
OST
Schedule
  Managing organizational change HE601S ILT
OST
Schedule
  ISO/IEC 20000 consultants UC410S ILT
OST
Schedule
  IT Governance UC411S ILT
OST
Schedule
  COBIT Foundation HE602S ILT
OST
Schedule
  Curriculum Path
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