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This page provides V2-to-V3 roadmap details specifically for ITIL courses that yield certifications. For aditional information on these and other ITIL courses offered by HP, including our 1/2 day and 1-day simulation courses, go to our site. |
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V2 Course List, Status, and number of ITIL Expert Credits |
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| Note: Holders of V1 Managers or V2 Managers certification receive 17 credits toward V3 ITIL Expert. Individual ITIL V2 Manager courses do not themselves yield such credits. |
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V3 Course List, Status, and number of ITIL Expert Credits |
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| * For face to face deliveries, day 4 is for exam only administered at 9:30 AM |
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"I am V2 Manager certified" |
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Your V2 Manager certification is worth 17 ITIL Expert credits and qualifies you to take the Managers Bridge course HF436S. When you succeed on the Managers Bridge exam, you will receive 5 additional ITIL Expert credits for a total of 22, qualifying you for ITIL Expert status. |
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"I hold one or more V2 Practitioner certificates and can take a mix of V2 and V3 courses" |
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Take the V2 (Practitioner) and V3 (Capability, Life Cycle) courses most appropriate for meeting your organization’s project and certification goals.
To achieve 22 points for ITIL Expert status, you must have either (a) at least 17 credits from the V2 Practitioner, V3 Capability, and V3 Life Cycle courses, or (b) at least 10 1/2 V2 Practitioner credits plus the V2 Managers Bridge.
In either case, you must also take “Managing Across the Life Cycle” (shown below).
| V2 Practitioner Clusters (each 5 days, 3.5 credits)
UA575S ITIL Practitioner Support and Restore (IPSR)
UA576S ITIL Practitioner Release and Control (IPRC)
HE632S ITIL Practitioner Agree and Define (IPAD)
HE536S ITIL Practitioner Plan and Improve (IPPI)
V3 Capability Courses (each 5 days, 4 credits)
HF428S Operational Support and Analysis
HF429S Release, Control, and Validation
HF430S Planning, Protection, and Optimization
HF427S Service Offerings and Agreements
V3 Life Cycle Courses (each 4 days, 3 credits)
HF437S ITIL V3 Service Strategy
HF438S ITIL V3 Service Design
HF439S ITIL V3 Service Transition
HF440S ITIL V3 Service Operation
HF441S ITIL V3 Continual Service Improvement
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Optionally, if or when you have at least 10 1/2 V2 Practitioner credits, you may take this: |
HF436 ITIL V3 Managers Bridge (4 days, 5 credits)
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Finally, 5 of the minimum 22 credits for ITIL Expert status must be from this course: |
Managing Across the Life Cycle (5 days, 5 credits)
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"I hold one or more V2 Practitioner certificates and will take only V3 courses" |
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1 |
Take V3 (Capability, Life Cycle) courses most appropriate for meeting your organization’s project and certification goals.
To achieve 22 points for ITIL Expert status, you must have either (a) at least 17 credits from the V2 Practitioner, V3 Capability, and V3 Life Cycle courses, or (b) at least 10 1/2 V2 Practitioner credits plus the V2 Managers Bridge.
In either case, you must also take “Managing Across the Life Cycle” (shown below).
| V3 Capability Courses (each 5 days, 4 credits)
HF428S Operational Support and Analysis )
HF429S Release, Control, and Validation)
HF430S Planning, Protection, and Optimization
HF427S Service Offerings and Agreements
V3 Life Cycle Courses (each 4 days, 3 credits)
HF437S ITIL V3 Service Strategy
HF438S ITIL V3 Service Design
HF439S ITIL V3 Service Transition
HF440S ITIL V3 Service Operation
HF441S ITIL V3 Continual Service Improvement
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Optionally, if or when you have at least 10 1/2 V2 Practitioner credits, you may take this: |
HF436 ITIL V3 Managers Bridge (4 days, 5 credits)
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Finally, 5 of the minimum 22 credits for ITIL Expert status must be from this course: |
Managing Across the Life Cycle (5 days, 5 credits) - in development
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"I hold just the V2 Foundation certificate and can take a mix of V2 and V3 courses" |
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Start with the ITIL V3 Foundation Bridge course: |
HE785S ITIL V3 Foundation Bridging Course |
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Take the V2 (Practitioner) and V3 (Capability, Life Cycle) courses most appropriate for meeting your organization’s project and certification goals.
To achieve 22 points for ITIL Expert status, you must have either (a) at least 17 credits from the V2 Practitioner, V3 Capability, and V3 Life Cycle courses, or (b) at least 10 1/2 V2 Practitioner credits plus the V2 Managers Bridge.
In either case, you must also take “Managing Across the Life Cycle” (shown below).
| V2 Practitioner Clusters (each 5 days, 3.5 credits)
UA575S ITIL Practitioner Support and Restore (IPSR)
UA576S ITIL Practitioner Release and Control (IPRC)
HE632S ITIL Practitioner Agree and Define (IPAD)
HE536S ITIL Practitioner Plan and Improve (IPPI)
V3 Capability Courses (each 5 days, 4 credits)
HF428S Operational Support and Analysis
HF429S Release, Control, and Validation
HF430S Planning, Protection, and Optimization
HF427S Service Offerings and Agreements
V3 Life Cycle Courses (each 4 days, 3 credits)
HF437S ITIL V3 Service Strategy
HF438S ITIL V3 Service Design
HF439S ITIL V3 Service Transition
HF440S ITIL V3 Service Operation
HF441S ITIL V3 Continual Service Improvement
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Optionally, if or when you have at least 10 1/2 V2 Practitioner credits, you may take this: |
HF436 ITIL V3 Managers Bridge (4 days, 5 credits)
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Finally, 5 of the minimum 22 credits for ITIL Expert status must be from this course: |
Managing Across the Life Cycle (5 days, 5 credits) - in development
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"I hold just the V2 Foundation certificate and will take only V3 courses" |
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"I currently hold no ITIL certification" |
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ITIL® is Registered Trademark of the Office of Government Commerce in the United Kingdom and other countries |
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