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Complete ITSM / ITIL course curriculum path
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» ITIL Foundations and awareness curriculum path
» ITIL Practitioner curriculum path
» Service Manager curriculum path
» Related ITSM / ITIL topics curriculum path


Curriculum path codes explanation
HF436S: ITIL V3 Managers Bridge HF414S: Race to results Service Management Simulation – ½ day (ITIL V3 based) HF415S: Race to results Service Management Simulation (ITIL V3 based) HF421S: ITIL V3 Foundation for IT Service Management UC332S: HP ServiceDesk 5.1 Software: Delta UA579X: ITIL for executives UC410S: ISO/IEC 20000 consultants HE784S: HP Ed ITIL Version 3 overview training UA580X: ITIL service management awareness HE632S: ITIL Practitioner: agree and define (service level and financial management) H6873S: HP high performance ITSM / ITIL simulation - 1/2 day workshop ITIL Awareness Online HF411X: ITIL V3 for executives H7084S: HP Service Desk 4.5 Software Administration H8990S: ITIL Managers Exam Prep: Case Study Analysis U3270S: Manager's certificate - Service Delivery exam U1612X: HP Service Desk 4.5 Software: End-User HF412S: ITIL V3 Service Management awareness UA576S: ITIL Practitioner release & control (change, configuration & release management) UC396S: ITIL Practitioner - availability management U8688S: Manager's course in IT Service Management: Service Delivery U8687S: Manager's course in IT Service Management: Service Support UC412S: Implementing IT service management - Available May 2006 HE602S: COBIT Foundations UC331X: HP ServiceDesk 5.x Software: End-User H1846S: ITIL Foundation for IT Service Management (based on ITIL V2) UC411S: IT Governance U8623X: HP high performance ITSM / ITIL simulation U8644AAE: ITIL Foundation Online UC392AAE: ITIL Foundations Online "Ask the Expert" ITSM Assessment Services U8685S: ITIL Practitioner - service level management (with exam) UA575S: ITIL Practitioner - Support and restore (IPSR) U3269S: Manager's certificate service support exam HE785S: ITIL V3 foundation bridging course UA578S: ITIL Practitioner: service level and financial management ITIL Foundations and awareness ITIL practitioner Service Manager Related ITSM / ITIL topics Most people start with course HF421S or H1846S HP OpenView training UC397S: ITIL Practitioner – capacity management UC328S: Hewlett Packard OpenView Service Desk 5.x administration I UC329S: Hewlett Packard ServiceDesk 5.x Software: Administration II HE601S: Managing organizational change

 
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