Instructor-led training (ILT)
Onsite dedicated training (OST)
Price
USD $210
CAD $222
Course overview
The Foundation Certificate consists of a 1-hour exam and is administered at the end of the ITIL foundation for IT Service Management with Control IT (H9015S) or the ITIL Foundation for IT Service Management (based on ITIL V2) course (H1846S) and covers:
The importance of IT Service Management and the IT Infrastructure
The Service Management processes and the interfaces between them
ITIL processes and the relations between these processes
Basic concepts of ITIL
Prerequisites
The ITIL foundation for IT Service Management with Control IT (H9015S) or the ITIL Foundation for IT Service Management (based on ITIL V2) course (H1846S).
Audience
IT managers and professionals who want to attain the foundation certificate in IT Service Management.
Ways to save
Save with the HP Care Pack education service offerings.
The Foundation Certificate in IT Service Management is an international certificate recognized by the CCTA (Central Computer and Telecommunications Agency) and the IT Service Management Forum. Attaining a Foundation Certificate validates your knowledge and skills in field of IT Service Management.
After obtaining the Foundation Certificate in IT Service Management, you will have insight into:
The importance of an IT infrastructure and of IT service for an organization
The process-like approach to business organization
The ITIL management model
Basic terms and concepts of the work processes used to manage an IT infrastructure
ITIL Managers Exam Prep: Case Study Analysis (H8990S) and related Manager's Certification Exams in Service Support (U3269S) and Service Delivery (U3270S)
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