Instructor-led training (
ILT)
Onsite dedicated training (
OST)
Price
USD $315
CAD $333
Special notes
This simulation has been updated to reflect ITIL V3 concepts. The original simulation is still available as course H6873S.
Course overview
The HP Race to Results Service Management simulation is an exciting and interactive workshop where participants experience the business benefits that Service Management (SM) can bring to their organizations. Set in the context of the “high octane” world of motor racing, the simulation is a 1/2 day program that provides participants with a high-level overview of SM. By applying ITIL lifecycle concepts, processes and culture of SM, participants aim to win the Championship through increased SM organizational maturity that leads to dramatic increases in business and race performance.
Prerequisites
IT experience would be helpful but not required
Audience
This half-day simulation is ideal for executives who do not have time for longer sessions and would like to be introduced to basic SM concepts and get a flavor of the one-day version. It is also suitable for:
IT professionals who need to understand SM at a high level
Senior Managers wishing to review Service Management within their own organizations
Team Leaders and Process Owners, who need to understand the big picture of SM and their part in it
Ways to save
Save with the HP Care Pack education service offerings
The objective of the simulation is to give a practical introduction to just the basics of SM and its essential elements and to give participants the opportunity to experience hands-on how their application can improve business performance.
For a more comprehensive and in-depth overview of SM, register for the full-day version of the simulation (HF415S).
Next steps
ITIL V3 Foundation for IT Service Management (HF421S)
Benefits to you
Gain familiarity with basic SM concepts
Learn about the essential elements of SM in a shorter time via a fun and interactive approach
Experience the meaning of “the alignment of IT with the business” and see what improvements to business performance can be achieved through the effective implementation of SM
Course outline
Introduction to simulation
This half-day version introduces the essential aspects of SM as a result of the game dynamic. The key ITIL V3 processes are introduced as follows:
Round 1
Communication issues
Silo working
Service Operation
Incident Management
Service Desk
Round 2
Service Strategy
Service Portfolio Management
Financial Management
Service Design
Service Level Management
Capacity Management
Service Transition
Change Management
Knowledge Management
Release and Deployment Management
Service Operation
Further consideration to Incident Management, confirming prioritization levels
Problem Management
Event Management
Round 3 This round is run at the instructor
Service Strategy
Service Portfolio Management maturing
Financial Management maturing
Service Design
Service Catalog Management
IT Service Continuity Management
Availability Management
Service Level Management maturing
Capacity Management maturing
Service Transition
Change Management maturing
Knowledge Management maturing
Configuration Management
Release and Deployment Management
Service Operation
Incident Management Process & Service Desk Function mature
Printable version
