Implementing and maintaining telephony using Microsoft Office Communications Server 2007 (MOC 5179)

Course overview

This 2-day instructor-led course teaches students how to implement and maintain an Office Communications Server 2007 telephony solution. The course covers the topologies supported by Office Communications Server 2007 for deploying a telephony solution for an organization. Further, the course introduces the various call-flow scenarios in an enterprise and explains the call flow among the various Office Communications Server 2007 components in each scenario.

Prerequisites

• Familiarity with Active Directory knowledge and concepts
• Familiarity with Exchange 2007 Unified Messaging knowledge and concepts
• Familiarity with SharePoint knowledge and concepts
• Fundamental knowledge of using Microsoft Office 2007 or Microsoft Office 2003
• Fundamental Windows Server 2003 knowledge and experience
• Fundamental Networking knowledge and experience

In addition, it is recommended, but not required, that students have completed:

• Course 5177: Implementing and Maintaining Instant Messaging Using Microsoft Office Communications Server 2007
• Course 5178: Implementing and Maintaining Audio/Visual Conferencing and Web Conferencing Using Microsoft Office Communications Server 2007

Audience

• This course is intended for current real-time communications IT Professional and infrastructure specialists who want to learn how to implement Microsoft Office Communications Server 2007

Ways to save

Benefits to you

• Implement and maintain telephony by using Office Communications Server 2007
• Plan and deploy Office Communications Server 2007 in a PBX telephony environment
• Plan and deploy Office Communications Server 2007 enterprise telephony solutions
• Describe and monitor Office Communications Server 2007 call flow

Course outline

Module 1: Implementing and Maintaining Telephony by Using Office Communications Server 2007

Lessons

• Introduction to the Components of a Telephony Solution
• What Is Intermediation of Telephony?
• What Is a PSTN Network?
• What Is a PBX?
• What Is VoIP?
• What Are Gateways?
• How do SIP-PSTN Gateways Work?
• What Are Basic Endpoints?
• Overview of the Integration of Office Communications Server Telephony
• What Is a PBX Coexistence Configuration?
• What Is an Office Communication Server Stand-Alone Configuration?
• Pre-requisites for Migration to Office Communications Server Telephony
• What Is Microsoft Management Console?
• Why Monitor Call Detail Records?
• Demonstration: Using the Office Communications Server 2007 Administrative Tools Snap-In

Lab: Implementing and Administering a Secure Telephony Solution

• Exercise 1: Designing an Office Communications Server Architecture for Tailspin Toys
• Exercise 2: Designing an Office Communications Server Architecture for World Wide Importers
• Exercise 3: Securing a Telephony Solution

Module 2: Planning and Deploying Office Communications Server 2007 in a PBX Telephony Environment

Lessons

• Configuring Deployment Topologies
• Considerations for an Office Communications Server 2007 Telephony Configuration
• SIP-to-PBX Topology
• SIP-to-PSTN Topology
• SIP-to-IP-PBX Interoperability
• Overview of Enterprise Telephony Clients Deployment and Configuration
• What Are SIP Endpoints?
• Considerations for Deploying and Configuring Office Communicator 2007
• Considerations for Deploying and Configuring Office Communicator Mobile
• Considerations for Deploying and Configuring Office Communicator Web Access
• Microsoft SIP Endpoints
• Third-Party SIP Endpoints
• Demonstration: Deploying and Configuring Office Communicator 2007

Lab: Implementing Office Communications Server 2007 in a PBX Telephony Environment

• Exercise 1: Configuring a Deployment Topology
• Exercise 2: Deploying Enterprise Telephony Clients
• Exercise 3: Making Calls by Using Office Communicator 2007 (optional)

Module 3: Planning and Deploying Office Communications Server 2007 Enterprise Telephony Solutions

Lessons

• Overview of an Enterprise Telephony Solution
• How Basic Call Control Works
• Features of Advanced Call Control
• What Is Phone Number Normalization?
• Overview of Routing in an Enterprise Telephony Solution
• What Are Location Profiles?
• What Are Dial Plans?
• What Is Call Routing?
• Phone Usage Records
• Voice Policies
• Call Routes
• What Is Route Helper?
• Configuring the Enterprise Telephony Solution Components
• Planning for Media Gateways
• Topologies for Media Gateways
• Deploying Mediation Servers
• Front End Servers
• Directors
• Connecting to a Remote Office
• What Is an Access Edge Server?
• Features of Front End Servers

Lab: Implementing an Office Communications Server 2007 Enterprise Telephony Solution

• Exercise 1: Configure Location Profiles
• Exercise 2: Create Phone Usage Records
• Exercise 3: Deploy the Mediation Server
• Exercise 4: Configure Routes
• Exercise 5: Using Route Helper to Check Enterprise Voice Configuration
• Exercise 6: Configure Enterprise Voice Policy
• Exercise 7: Configure User Phone Numbers
• Exercise 8: Make a voice call via the PSTN (optional)

Module 4: Monitoring and Maintaining Office Communications Server 2007

Lessons

• Backing Up and Restoring Office Communications Server 2007
• Prepare for Backup and Recovery
• Back Up Office Communications Server 2007
• Restore Office Communications Server 2007
• Demonstration: Backing Up and Restoring Office Communications Server 2007
• Monitoring Office Communications Server 2007
• How to Monitor Resource Utilization
• Event Logging
• What Is OCSLogger?
• Configuring the Archiving and CDR Service
• What Is the Archiving and CDR Server?
• Components of the Archiving and CDR Service
• How to Install the Archiving and CDR Server

Lab: Maintaining and Monitoring Office Communications Server

• Exercise 1: Backing Up and Restoring Office Communications Server 2007
• Exercise 2: Monitoring Office Communications Server
• Exercise 3: Working with the Call Flow Monitoring Tools