Instructor-led training (
ILT)
Onsite dedicated training (
OST)
Price
USD $2,625
Course overview
This course will teach the participants how to create a
methodology to manage transitional and
transformational organizational changes, achieve
adoption of the change, move forward as staff
internalize what has changed and how to move from
the current state to the future state, execute
Stakeholder Management and maintain effective
Sponsorship and Leadership by applying best
practices, analyze “as is” and “to be” states, design
transformation and communication, and facilitate
implementation of change and manage its
internalization. This three-day course is 50% lecture
and 50% hands-on.
Prerequisites
Attained the ITIL Foundations Certificate (EXIN or
ISEB)
At least 3 years practical experience in managing
people and IT processes
Audience
This course is intended for the IT professionals that are
involved in the execution of transitional and/or
transformational organizational change:
IT Managers
Project Managers
Process Architects
ITSM Consultants
HRM Managers
Ways to save
Save with the HP Care Pack education service offerings
Upon completion of this course participants will be able
to:
Understand why Managing Organizational
Change is important
Understand the psychology of change and its
effect in the workplace
Implement and manage effective Stakeholder
Management
Implement and manage effective Sponsorship and
Leadership
Understand the success factors of MOC and know
how to leverage on them
Understand the barriers to MOC and know how to
mitigate or handle them
Appreciate the necessary stages of a MOC
methodology and supporting tools/templates
Benefits to you
Most strategic initiatives fail when we do not carefully
consider the dynamics introduced by the change
required. This is true of all ITIL deployments and other
major changes that organizations today must deal with.
This course will therefore:
Provide a useful framework for managing the
organization from current state through a painful
transition to a desired future state
Provide information to build the business case for
MOC
Course outline
Day 1
Welcome and House keeping
Introduction to Managing Organizational
Change
Why Managing Organizational Change /
Benefits
Challenges of Organizational Change
Stakeholder Management Part One
Sponsorship and Leadership
Practical Tips
Day 2
Stakeholder Management Part Two
Managing Organizational Change – an
Holistic Overview
Managing Organizational Change Part One:
Analysis
Managing Organizational Change Part Two:
Design
Day 3
Stakeholder Management Part Three
Managing Organizational Change Part
Three: Implement
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