HP ServiceCenter 6.x software: Tailoring

Course overview

This course provides students with the skills needed to effectively use and manage the HP ServiceCenter 6.x Software product. This administrator level course focuses on how to tailor ServiceCenter utilities and implementation tools to their environment. This 5-day course is 50 percent lecture and 50 percent hands-on. (The part number for this course is HE422S; it was formerly SC240.)

Prerequisites

• HP ServiceCenter 6.x software: essentials (HE421S)

Audience

• Customers: Administrators, developers, web developers, and managers who are managing the ServiceCenter 6.x product
• Channel Partners and HP C&I Personnel: Consultants, system architects, integrators and planners who help customers with ServiceCenter 6.x implementations
• HP Engineers: HP personnel who provide pre-sales and post-sales support for ServiceCenter 6.x

Ways to save

Course objectives

Upon completing this course you will be able to:

• Use and administer the interfaces of ServiceCenter
• Manage ServiceCenter and ServiceCenter users using administrative tools
• Configure the ServiceCenter technical environment
• Create implementation-specific options, forms, menus, scripts, processes, data relations and notifications

Next steps

• HP ServiceCenter 6.x software: system administration (HE418aae/SC220W) Self-paced Web Based Training
• HP ServiceCenter 6.x software: best practices of system administration (HE419aae/SC225W) Self-paced Web Based Training

Benefits to you

You will gain the skills needed to:

• Customize and configure the ServiceCenter tool using administrative tools
• Tailor ServiceCenter implementations to specific business needs

Course outline

Introduction to ServiceCenter

• Install ServiceCenter

Development Tools

• Help System
• RAD Debugger
• Revision Tracking

Data Management

• Loading and Unloading
• Document Engine

Forms

• Advanced Format Control

Data Relations

• Posting
• Virtual Joins
• Cascade Updates

Data Retrieval

• Global Lists

Display Functions

• Menus
• Display Applications

Notification

• Notification Engine
• Macros

Advanced Functions

• JavaScript
• Publish and Subscribe
• Scripts
• Wizards