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HP ServiceCenter 6.x software: System Administration

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At a glance

View schedule & enroll Sorted by: location or date
Course number HE418AAE
Length 2 hrs
Delivery method Online instructor-led training ( OILT)
Price USD $1,200.00

Course overview

This 12-hour online self-paced web-based training course helps students understand ServiceCenter System Administration tasks and components. (The part number for this course is HE418AAE: it was formerly SC220W).


Prerequisites

  • Microsoft Internet Explorer (version 5.5 or later)
  • Macromedia/Flash Player version 6 or later (plug-ins)

Audience

  • End User

Ways to save

Course outline

Installation

  • Starting and Stopping ServiceCenter
  • Understanding the Architecture and SC Terminology

Licensing, Reports, and Logs

Database Structure and Maintenance

  • Physical Files
  • P4 Maintenance
  • Downtime Causes
  • Scheduled Maintenance

Queries and Keys

  • IR Expert and IR Queries

System Management

  • System Status Function
  • Background and Foreground Processes
  • Inactivity Timer

Data Management

  • Data Migration  Unload and Loads
  • Data Migration  Exports and Imports
  • Mass Updates and Deletes
  • Resetting a File
  • Archive and Purge
  • Development Auditing and Revision Tracking
  • Unload Script Utility and Data Purge

User Administration

  • System Information Definition Record
  • Central Administration Utilities
  • Operator Record
  • User Profiles and Roles
  • Calendars

RDBMS Overview & Compatibility



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